A California woman’s home has been getting inundated with dozens of packages for over a year after a Chinese seller on Amazon listed her home address as their place of business.
The woman, who lives in San Jose, told ABC 7 News that the boxes first began piling up on her doorstep last year.
Hundreds of packages were stacked inside her outdoor carport, making half the space completely useless.
‘What you see now is a fraction, because I have refused delivery on more packages than you see here,’ said the woman, who used the pseudonym ‘Kay.’
At first, Kay thought that maybe her neighbors were mistakenly putting down her address for their packages.
‘I was like it’s got my address, but it’s not for me,’ she said. ‘I went to my neighbors and I was like, “Oh, has somebody put the wrong last digit on the address?”‘
This potential explanation didn’t pan out, as the packages just kept on coming. The sheer volume was making it difficult for Kay’s 88-year-old disabled mother to get around.
‘I couldn’t even get my mother in the house,’ she said. ‘It’s just been another form of hell.’
Pictured: casino spam Kay sorts through the dizzying number of packages that have been delivered to her home over the past year
She said the packages contained faux leather car seat covers and were from a Chinese seller on Amazon called, ‘Liusandedian.’ The seller is accused of falsely putting down her home address as where unhappy customers could return their items to
Kay eventually opened the packages to try to figure out what was going on and why she was the unlucky one being burdened with this.
Inside the boxes were sets of faux-leather car seat covers from Chinese seller ‘Liusandedian,’ ABC 7 reported.
The $129 seat covers were sold under the brand name Etkin and were said to fit a wide range of sedans and SUVs.
That didn’t turn out to be true, so dozens of frustrated customers sent the covers back. They were even hit with steep return fees to get the items back to Liusandedian’s ‘return center.’
The ‘return center’ was in name only, as the address listed for it was Kay’s home. It appears the Chinese seller put down Kay’s address so it wouldn’t have to deal with returns.
Liusandedian allegedly violated Amazon’s policy on returns for international sellers, which requires them to either offer a U.S. return address, give a returnless refund, or provide a prepaid return label within two days.
According to the labels on the packages, some people paid as much as $64 in US postage without even getting a refund from Liusandedian.
‘I want to return this item, and yes you sent an approval with a return label, but it’s going to cost me $124.00 to return this item!!!’ one person wrote in a feedback review on Amazon.
Another wrote: ‘Why haven’t I received my refund? Was sent thru UPS 3 weeks ago.’
Pictured: The listing for the seat covers that people were returning en masse to Kay’s home in San Jose
After pressure from ABC 7, Amazon showed up Tuesday morning to finally get rid of all the packages that had been sitting in Kay’s carport for more than a year
The listing from Liusandedian is now listed as ‘currently unavailable.’ Over 40 percent of reviews on the listing were one-star, but now reviews have been disabled.
Kay told ABC 7 she had contacted Amazon on the endless barrage of packages many times over the last year, including by filing six complaint tickets.
‘And every time. I was absolutely assured this will stop… you won’t get any more of these packages, you’ll hear from us in 24, 48 hours,’ she said.
She also said she was offered a $100 Amazon gift card balance, but still the packages just kept arriving.
She claimed Amazon suggested she give the packages away, donate them or take them back to the USPS or FedEx.
Amazon denied this and offered a statement to ABC 7. It did not directly address what it will do to prevent situations like this from happening again with shady overseas sellers.
‘We’ve apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue,’ Amazon said in a statement.
Amazon staff finally removed all the packages from her driveway on Tuesday morning, ending a yearlong nightmare.
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