QuickBooks Error Code 6190 is a common issue that users face, especially when trying to access company files in a multi-user environment. This error can disrupt your workflow and prevent you from accessing important financial data. Fortunately, there are several ways to address the issue and prevent it from happening again.
In this guide, we will explore the causes of QuickBooks Error Code 6190, provide step-by-step solutions, and offer some tips on how to prevent the issue from recurring.
Trouble with QuickBooks Error Code 6190? Discover the causes and effective solutions to resolve this error quickly. For help, call +1-866-500-0076.
What is QuickBooks Error Code 6190?
QuickBooks Error Code 6190 generally appears when there is a file mismatch between your company file (.QBW) and its corresponding transaction log file (.TLG). This error often occurs in multi-user mode and prevents QuickBooks from opening the company file correctly.
Typically, you may see an error message like this:
“QuickBooks is unable to open the company file on the host computer. It may have been opened by another user.”
This error prevents your team from accessing the QuickBooks company file, which can significantly disrupt your business operations.
Causes of QuickBooks Error Code 6190
To effectively resolve QuickBooks Error Code 6190, you must first understand its possible causes. Here are the primary reasons behind this error:
1. Mismatch Between .QBW and .TLG Files
The .QBW file is your company file, while the .TLG file is the transaction log. If these files become out of sync, QuickBooks will not be able to open the file, resulting in the error.
2. Corrupted .ND or .TLG Files
QuickBooks uses .ND (Network Descriptor) and .TLG files to manage multi-user access. If either of these files is corrupted, QuickBooks can’t properly access the company file.
3. Outdated QuickBooks Version
Running outdated versions of QuickBooks across different computers can lead to compatibility issues, triggering Error 6190 when accessing the company file.
4. Network Connection Issues
If there are network connectivity problems between the host computer and the workstations accessing the company file, it can cause Error 6190 to appear.
How to Fix QuickBooks Error Code 6190
If you’re facing QuickBooks Error Code 6190, follow these troubleshooting steps to resolve the issue and get back to managing your financial data.
Solution 1: Use QuickBooks File Doctor
QuickBooks File Doctor is a comprehensive tool designed to fix file and network issues, including Error Code 6190.
Steps:
- Download and install the QuickBooks Tool Hub.
- Open the Tool Hub and select Company File Issues.
- Click Run QuickBooks File Doctor.
- Choose your company file from the list.
- Click Continue and allow the tool to repair the file.
This tool will automatically diagnose and fix common file-related issues, including Error Code 6190.
Solution 2: Rename the .ND and .TLG Files
If the .ND or .TLG files are corrupted, renaming them can help. QuickBooks will recreate new files the next time the company file is opened.
Steps:
- Open the folder where your company file is stored.
- Find the .ND and .TLG files (for example,
companyfile.qbw.ndandcompanyfile.qbw.tlg). - Right-click each file and select Rename.
- Add
.oldto the end of each file name (e.g.,companyfile.qbw.ndbecomescompanyfile.qbw.nd.old). - Open QuickBooks and try accessing your company file again.
QuickBooks will generate new .ND and .TLG files when the company file is opened.
Solution 3: Update QuickBooks to the Latest Version
Outdated versions of QuickBooks can cause compatibility issues that may trigger Error Code 6190.
Steps:
- Open QuickBooks and navigate to Help > Update QuickBooks Desktop.
- Click Update Now and select Get Updates.
- Restart QuickBooks after the update is complete.
- Repeat these steps on all computers accessing the company file.
Keeping QuickBooks up to date will help prevent compatibility issues and ensure smoother file access.
Solution 4: Switch to Multi-User Mode
QuickBooks Error Code 6190 can also occur if your company file is not in multi-user mode when others are trying to access it.
Steps:
- Log out of QuickBooks on all computers.
- Open QuickBooks on the host computer.
- Go to File > Switch to Multi-User Mode.
- Let other users reconnect and try accessing the file again.
This will ensure that all users can access the file simultaneously without encountering the error.
Solution 5: Move the Company File to a Local Drive
To rule out network issues, try accessing the company file from a local drive instead of a network location.
Steps:
- Copy your company file to your desktop or another local folder.
- Open QuickBooks and try accessing the company file from this local drive.
- If the error doesn’t occur, the issue is likely related to network configuration.
This test helps pinpoint whether the issue is network-related.
Need Immediate Help? Call QuickBooks Support at +1-866-500-0076
If none of the above solutions work, don’t hesitate to reach out to QuickBooks support. Our team of experts is available 24/7 to provide personalized assistance for QuickBooks Error Code 6190 and other QuickBooks-related issues.
Call +1-866-500-0076 for fast and reliable support.
How to Prevent QuickBooks Error Code 6190
Preventing QuickBooks Error Code 6190 from occurring again is crucial for maintaining smooth operations. Here are a few preventive tips:
- Use the Same QuickBooks Version Across All Systems: Ensure that all users are on the same version of QuickBooks to prevent compatibility issues.
- Keep QuickBooks Updated: Regularly update QuickBooks to the latest version to fix bugs and improve compatibility.
- Backup Your Company File Regularly: Regular backups can help you restore your file in case of corruption.
- Monitor Network Stability: Make sure your network connection is stable to avoid issues with multi-user access.
- Use QuickBooks File Doctor Frequently: Running QuickBooks File Doctor periodically helps prevent file issues before they become major problems.
Conclusion
QuickBooks Error Code 6190 is a frustrating issue, but with the right troubleshooting steps, you can resolve it quickly and avoid future disruptions. By using tools like QuickBooks File Doctor, renaming corrupted files, and keeping QuickBooks up to date, you can ensure smoother file access in multi-user environments.
If you continue to experience problems, call +1-866-500-0076 to speak with our QuickBooks experts who can assist you in fixing the error and keeping your system running smoothly.
