When the economy is undergoing a slowdown and customers’ needs are switching rapidly, smart utility companies and retail energy providers have to stand out in terms of service offerings to succeed. It will create a trust factor among customers and they will be loyal to your company if you assure relentless innovation that is customer-oriented.
Utilities BPO can help new and established companies in the utility sector to stand out, grow market share and scale for success in a compliant and flexible way.
Services offered
Operational readiness and smarter service experience
You should be customer-ready by offering smarter service experience and operational efficiency.
. Expanding new markets and increasing market share by delivering customer-centric services that are more innovative and led by insights.
. Service review conducted by energy and water experts
. Omni-channel customer support, practical expertise and advanced technology use
Smart meter installation support
. Smart installation appointment bookings
. Data management for better deployment, exemption management, billing and sending customer reminders
. Proven strategies and experienced agents of utilities BPO provide convenient scheduling, complain management and answering support over chat, phone and text in multiple languages
Customer retention and acquisition
. Understand your customers, develop your products and services, help you in decision making through performance metrics, KPIs and data analytics
. Deliver the right blend of automation, digital, traditional and technological channels.
