When QuickBooks users add a team member to the company, they may face the error in QuickBooks “Something’s not quite right”. This usually occurs in case the chosen email is already linked to some already existing profile. A message stating ““Something’s not quite right unexpected token ‘<’” shows up. Dive deeper and know how to fix this error, all encapsulated in this blog.
Scenario when QuickBooks something’s Not Quite Right can be encountered
This issue can be observed in the following cases:
- Associating an email id with the user, but the same email is already linked to a different profile
- Making changes to the payment
- Modifying the invoices in QuickBooks.
Some viable troubleshooting methods for QuickBooks something’s Not Quite Right Error
Perform the solutions below to get rid of this QuickBooks error.
Method 1: Try to perform the task in the incognito mode
- Run your preferred web browser, and open a new Incognito mode.
- Then try to login to QuickBooks. The Short keys to access the Incognito mode for some most common web browsers are:
- Mozilla Firefox and Internet Explorer: {Ctrl + Shift + P}
- Google Chrome: {Ctrl + Shift + N}
- Safari: {Control + Option + P}
You may also read: How to Record Deposits in QuickBooks Desktop?
Method 2: Existing user profile should be reactivated
No other team member should be using the email id which is to be linked with the new user.
If any user is identified to be using the email id, he/she should sign in to the account, followed by using the incite on the mail. Also, the member should be marked “active” and not “inactive”.
Method 3: Remove Cookies and Cache
- Open your web browser, then go to Settings.
- The next step is to Clear Browsing Data and then proceed to Privacy and Security option.
- Opt for the box besides cookies, temporary files and images and other site data.
- After that, click on Clear Browsing Data.
Method 4: Modify the current user email
- Open QuickBooks Online Accountant, and subsequently, go to Team tab
- Now, pick the Access tab, then the team member.
- Now, click on Edit and modify the Email id with the user.
- Finally, click on Save.
