Planning air travel can be exciting, but it also comes with questions about booking, check-in, baggage, and flight updates. That’s where the Ethiopian Airlines Addis Ababa Office in Ethiopia proves essential. It offers personalized services for travelers who want to handle their journey with ease and confidence.
From reserving flight tickets to making itinerary changes or seeking help with baggage claims, the city office of Ethiopian Airlines in the heart of Addis Ababa provides everything you need under one roof. Whether you’re a frequent flyer or traveling for the first time, visiting the office is a smart step in your travel process.
Where to Find the Office
The Ethiopian Airlines city office is conveniently located in Addis Ababa, the capital of Ethiopia and the hub of the airline’s global operations. Here are the contact details:
- Address: Addis Ababa, Ethiopia
- Phone Number: 1-800 445 2733
- Email: WASCTO@ethiopianairlines.com
- Working Hours: Monday to Friday, from 9:00 AM to 5:00 PM
- Official Website: www.ethiopianairlines.com
You can call, email, or visit the office in person to receive help from a knowledgeable and friendly staff.
Airport Office – For On-the-Spot Help
In addition to the city office, travelers can also visit the Ethiopian Airlines counter at Bole International Airport for last-minute assistance:
- Location: Bole International Airport, Addis Ababa, Ethiopia
- Airport Code: ADD
- Phone: +251 116 652 222
This location is best for urgent issues such as missed flights, lost baggage, and boarding-related inquiries.
What Services Are Available?
The Ethiopian Airlines Office in Addis Ababa offers a wide variety of passenger services tailored to your needs. Here’s what you can expect:
- Flight Reservations: Domestic and international ticket booking.
- Rebooking Services: Change of travel dates or destination.
- Ticket Cancellation & Refund Assistance: Guidance on eligibility and process.
- Seat Upgrades: Request upgrades to Business or Cloud Nine class.
- Group Bookings: For families, events, or corporate travel.
- Baggage Services: Lost luggage claims, excess baggage guidance.
- Traveling with Pets: Advice and documentation assistance.
- Visa & Travel Info: Help with entry requirements and document checks.
- Frequent Flyer Support: Enroll in or manage ShebaMiles account.
- Special Assistance: For unaccompanied minors, elderly, and passengers with disabilities.
No matter your travel concern, the Addis Ababa office is designed to provide fast, clear, and customer-friendly assistance.
Booking and Modifying Flights
Booking directly at the city office gives travelers the advantage of personalized support. Whether you want to book a one-way trip or compare multiple options, the Ethiopian Airlines Addis Ababa Office helps find the right schedule and fare.
Already have a ticket? You can easily modify your flight details—like changing travel dates, adding baggage, or choosing a new seat—right at the office without needing to go online.
Understanding Airline Policies
Flying with peace of mind starts with understanding the rules. The office staff will walk you through:
- Check-in options (online, mobile, and airport)
- Baggage allowance limits and fees for excess weight
- Refund policies based on ticket type
- Child travel regulations and assistance services
- Medical clearance or travel insurance needs
- Transit rules and visa requirements for different countries
Being informed means fewer surprises—and smoother travel from check-in to landing.
10 Common FAQs
1. Can I walk in and book a flight at the Addis Ababa office?
Yes, tickets for domestic and international flights can be booked directly at the city office.
2. What should I bring when modifying a booking?
Bring your reservation code and a valid ID or passport.
3. Is the Addis Ababa office open on weekends?
No, it operates Monday to Friday, from 9:00 AM to 5:00 PM.
4. Can I cancel a ticket here and get a refund?
Yes, the staff will review your ticket’s conditions and process eligible refunds.
5. Do they help with ShebaMiles frequent flyer queries?
Yes, including enrollment, points redemption, and account management.
6. Can I book a flight for someone else?
Yes, just ensure you have their travel documents and identification details.
7. Are there special services for passengers with mobility issues?
Yes, wheelchair assistance and priority boarding can be arranged in advance.
8. Does the office offer support for pet travel bookings?
Yes, they can provide guidelines, crate requirements, and documentation help.
9. Can I speak with someone in Amharic or another local language?
Yes, the office employs multilingual staff to accommodate local and international travelers.
10. How soon should I visit the office before my flight?
It’s best to contact or visit at least 24–72 hours before departure for most services.
Head Office Information
If you require more advanced services, Ethiopian Airlines’ head office is also located in the city:
- Headquarters Address: P.O. Box 1755, Addis Ababa, Ethiopia
- Main Contact Number: 1-800 445 2733
This office handles corporate, administrative, and escalated matters.
Conclusion
Whether you’re flying for business, tourism, or a personal reason, having access to real-time, face-to-face assistance from the Ethiopian Airlines Addis Ababa Office in Ethiopia is a major advantage. From booking to post-flight service, the experienced agents there are dedicated to making your experience as smooth as possible.
So the next time you need support, itinerary changes, baggage help, or information on airline policies, the Ethiopian Airlines Office in Addis Ababa is the place to go. It’s professional, reliable, and built to serve travelers like you.
